91´óÉñ

Billing and Insurance Questions</h3>\r\n<p><strong>Customer Service:Ìý</strong><a href=\"tel:8663903610\" target=\"_blank\">(866) 390-3610</a></p>\r\n<p><strong>±á´Ç³Ü°ù²õ:Ìý</strong>Monday–Friday, 8 a.m. to 4 p.m. EST</p>\r\n<p><a href=\"/content/nemours/us/en/patientfamily/insurance.html\">Learn More About Insurance We Accept</a></p>\r\n<h3>Financial Assistance</h3>\r\n<p>We know it can be hard to handle your child’s health care finances. At 91´óÉñ Children's, our financial associates are highly trained and committed to providing as much assistance as possible.Ìý</p>\r\n<p><strong>Call:</strong>Ìý<a href=\"tel:8445512065\" target=\"_blank\">(844) 551-2065</a></p>\r\n<ul>\r\n<li>Press 3 for the Delaware Valley</li>\r\n<li>Press 4 for Jacksonville</li>\r\n<li>Press 5 for Orlando</li>\r\n<li>Press 6 for PensacolaÌý</li>\r\n</ul>\r\n<p><a href=\"/content/nemours/us/en/patientfamily/financialassistance.html\">Learn More About Financial Assistance</a></p>\r\n"}} id=text-d0823aa543 class=cmp-text>

Billing and Insurance Questions

Customer Service:Ìý(866) 390-3610

±á´Ç³Ü°ù²õ:ÌýMonday–Friday, 8 a.m. to 4 p.m. EST

Learn More About Insurance We Accept

Financial Assistance

We know it can be hard to handle your child’s health care finances. At 91´óÉñ Children's, our financial associates are highly trained and committed to providing as much assistance as possible.Ìý

Call:Ìý(844) 551-2065

• Press 3 for the Delaware Valley
• Press 4 for Jacksonville
• Press 5 for Orlando
• Press 6 for PensacolaÌý

Learn More About Financial Assistance

To obtain medical records for services provided by 91´óÉñ or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by:</p>\r\n<p><strong>Fax: </strong>(302) 651-4480<br>\r\n<strong>Email:</strong> <a href=\"mailto:patientrecords@nemours.org\" target=\"_blank\">patientrecords@nemours.org</a></p>\r\n<ul>\r\n<li>The processing time for copies of records is 8-10 business days.</li>\r\n<li>For personal copies of records, a flat rate of $6.50 will be assessed (CD, email, fax or mail).</li>\r\n<li>Please call <a href=\"tel:866-956-7299\" target=\"_blank\">(866) 956-7299</a>, press option #1, to check the status of your request.</li>\r\n</ul>\r\n<p><strong>Authorization to Release Form</strong> <a href=\"/content/dam/nemours/nemours-org/en/documents/authorization-to-release-obtain-patient-information-english.pdf\" target=\"_blank\">English</a> | <a href=\"/content/dam/nemours/nemours-org/en/documents/authorization-to-release-obtain-patient-information-spanish.pdf\" target=\"_blank\">Spanish</a> | <a href=\"/content/dam/nemours/nemours-org/en/documents/authorization-to-release-obtain-patient-information-haitian-creole.pdf\" target=\"_blank\">Haitian Creole</a></p>\r\n<p><a href=\"/content/nemours/us/en/patientfamily/nemours-mychart/medrecordrequest.html\">Learn More About Records Requests and Release</a></p>\r\n"}} id=text-8f3cb72da4 class=cmp-text>

To obtain medical records for services provided by 91´óÉñ or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by:

Fax: (302) 651-4480
Email: patientrecords@nemours.org

• The processing time for copies of records is 8-10 business days.
• For personal copies of records, a flat rate of $6.50 will be assessed (CD, email, fax or mail).
• Please call (866) 956-7299, press option #1, to check the status of your request.

Authorization to Release Form English | Spanish | Haitian Creole

Learn More About Records Requests and Release

10140 Centurion Parkway North<br />\r\nJacksonville, FL 32256</p>\r\n<p><strong>Call:</strong>Ìý<a href=\"tel:9046974100\" target=\"_blank\">(904) 697-4100</a></p>\r\n<p><a href=\"https://goo.gl/maps/LBdZEpfTch66gtLF9\" target=\"_blank\">Get Map &amp; Directions</a></p>\r\n"}} id=text-8ba2014ed3 class=cmp-text>

10140 Centurion Parkway North
Jacksonville, FL 32256

Call:Ìý(904) 697-4100

91´óÉñ welcomes feedback — complaints and compliments&nbsp;— from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.</p>\r\n"}} id=text-1cd5b7b7dc class=cmp-text>

91´óÉñ welcomes feedback — complaints and complimentsÌý— from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.

The purpose of the 91´óÉñ&nbsp;Compliance Office is to protect the mission of 91´óÉñ, our patients and families, and 91´óÉñ associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or 91´óÉñ policy.</p>\r\n<h3>General Information</h3>\r\n<p><b>Report a Concern</b></p>\r\n<p>If you have observed conduct that appears to violate a 91´óÉñ policy or a legal or ethical standard, report the concern to the Compliance Helpline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.</p>\r\n<p><b>Compliance Helpline:&nbsp;</b><a href=\"tel:8666364685\" target=\"_blank\" rel=\"noopener noreferrer\">(866) 636-4685</a></p>\r\n<p><a href=\"https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=78041\" target=\"_blank\" rel=\"noopener noreferrer\">Report a Concern Online</a></p>\r\n"}} id=text-416200c0a4 class=cmp-text>

The purpose of the 91´óÉñÌýCompliance Office is to protect the mission of 91´óÉñ, our patients and families, and 91´óÉñ associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or 91´óÉñ policy.

General Information

Report a Concern

If you have observed conduct that appears to violate a 91´óÉñ policy or a legal or ethical standard, report the concern to the Compliance Helpline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.

Compliance Helpline:Ìý(866) 636-4685